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Does your IT Value Proposition Resonate?

Satisfying internal customers means every employee must be constantly aware that customer service is everyone’s business in IT. That constant awareness generates genuine teamwork among all departments...

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BRM and Virtuous Cycle of Trust Between Business & IT

Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships. ― Stephen R. Covey I have been working in the...

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